Appointments

To request an urgent on the day appointment (Monday to Friday):

• phone us on 01706 335400, Monday to Friday from 8am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment:

• use our online system via the link at the top of this page
• phone us on 01706 335400, Monday to Friday from 8am 
• visit the surgery and speak with a receptionist, Monday to Friday from 8am
• use your NHS account (through the NHS website or NHS App) 

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

The Enhanced Access has been launched in East Lancashire and will be provided by East Lancashire Alliance to increase the number of appointments available to patients in the area.

Every GP practice in Burnley, Rossendale, Hyndburn, and Ribblesdale will be involved in the new Enhanced Access scheme.

The Enhanced Access scheme means that patients can make an appointment via their registered practice to see a variety of Health Professionals such as GPs, ANPs, PNs, HCAs and Clinical Pharmacists which are delivered F2F and remotely Mondays to Fridays from 5pm to 8:45pm, and 9am to 5pm on a Saturday. This service has been set up by East Lancashire Alliance on behalf of Primary Care Networks to improve services available to patients outside GP core hours.

The Clinicians will be able to access patients full medical record (including their practice notes), request tests and investigations, as well as completing referrals for them into further services and care. Anything added to the patients record during the Enhanced Access Consultation will go straight back to their registered practice so they can be kept up to data with anything that may have changed or been updated on the record.

Appointments for services provided to all the patients in Rossendale Practices are available from the below locations:

• Irwell Medical Practice, Bacup Health Centre (Irwell Mill/Rochdale Rd, Bacup OL13 9NR) – Monday and Thursdays
• Ilex View Medical Centre, Rossendale Health Centre (Bacup Rd, Rossendale BB4 7PL) – Tuesdays, Wednesdays, Fridays and Saturdays

If you would like one of these appointments, please ask your receptionist team at your practice for more information.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you no longer need your appointment please cancel.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system via the link at the top of this page
• phone us on 01706 335400, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 10am.

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs